Talk to Tuhti Casino Support
A pending cashout, a higher deposit limit or a question about your VIP tier gets sorted faster when you reach the right desk. Live chat clears most cases in one conversation, and email takes anything that needs documents attached.
How to Reach the Tuhti Casino Team
Two direct lines to real people, open around the clock for deposits, withdrawals and VIP questions.
We keep support simple at Tuhti Casino: two channels, both staffed by people who know the cashier, the bonus terms and the VIP ladder inside out. If a withdrawal in AUD is sitting in pending or a Bitcoin deposit hasn't shown up, you can talk to someone who can actually check it. Pick the channel that suits the size and urgency of your question.
The fastest route for anything time-sensitive. Open the chat window from any page, including mid-session at an Evolution live table, and expect a reply within a couple of minutes. Agents can confirm the status of a pending payout, check why a Skrill or Neteller deposit was declined, or explain how the 20% bonus and 20 free spins are credited. Have your username ready and, for payment questions, the transaction amount and method.
Better for detailed requests that need a paper trail: KYC documents, raising a withdrawal limit, disputing a game round on Gates of Olympus or Book of Dead, or asking about VIP terms. Send from the address linked to your account so we can verify you quickly. Most emails get a full answer within 24 hours, and complex cases such as account reviews are escalated to the payments or compliance team directly.
Send Us a Message Through the Contact Form
One form, a real person reading it, and a reply that gets to the point.
Some questions need more room than a chat window gives you, like a withdrawal stuck in review, a limit you want raised before a big session, or a document check that keeps bouncing back. The contact form on this page sends your message straight to our support desk with your account details attached, so you skip the part where you explain who you are three times. Fill in the topic, add a short description and attach a screenshot if it helps, and the right team picks it up.
The fastest route for anything urgent. Ask about a pending Bitcoin or USDT payout, a bonus that did not credit after your 20 free spins, or a game round on Gates of Olympus that froze mid-spin. Agents can see your account in real time and usually answer within a couple of minutes.
Best for detailed cases that need a paper trail: verification files, chargeback questions on Visa or Mastercard deposits, or a formal complaint. Pick a topic in the form, describe what happened with dates and AUD amounts, and we reply to the address on your account, normally within 24 hours.
High-stakes players can use the form to request higher deposit or withdrawal limits, faster payout handling on Skrill, Neteller or Jeton, or a review of their VIP tier. Mention your usual stake size and preferred method, and a senior account manager follows up personally.
Upload ID, proof of address or a bank statement directly through the form in JPG, PNG or PDF. Files go to the verification team over an encrypted connection, so there is no need to send sensitive documents through open chat or a third-party app.
Company Legal Address and Licensing
Who runs Tuhti Casino, where the operator is registered and how your account is protected.
We are Tuhti Casino, and we think players who move serious money should know exactly who holds it. Our operating company is registered in Curacao, and its full legal name and registered office address are printed in our Terms and Conditions and in the site footer, so you can check them before you make a deposit. If you need the address for a formal letter, a chargeback question or a KYC document, write to our support team by email and we will confirm it in writing, normally within one business day.
The cards below set out the licence and security details that sit behind the address. Every withdrawal, whether it goes to Skrill, Neteller, Jeton or a Bitcoin and USDT wallet, is processed under the same legal entity.
Tuhti Casino operates under the Curacao gaming framework overseen by the Curacao Gaming Control Board. The licence covers our casino, live dealer lobby, poker and sportsbook, including esports markets, under one registered company.
Our licence number is OGL/2024/1187/0612. You can check it against the regulator's public register. If a dispute with us can't be resolved through live chat or email, the licence gives you a formal route to escalate it.
Logins, card details for Visa and Mastercard, and the ID files you upload for verification travel over TLS-encrypted connections. Payment data is handled by certified processors, and our support agents never see your full card number.
Slots such as Gates of Olympus, Book of Dead and Starburst come straight from Pragmatic Play, Play'n GO and NetEnt servers with RNGs the providers have certified themselves. Live tables from Evolution are streamed from regulated studios, and published RTP figures are never changed on our side.
Press and Partner Enquiries
How journalists, affiliates, studios and payment providers can reach the Tuhti Casino team.
We are Tuhti Casino, and press and business enquiries go through a separate channel from player support. Journalists, affiliate managers, game studios and payment companies should contact us by email. Live chat is for players with account, deposit or withdrawal questions, and we keep it that way so a cashout query never sits behind a media request. Put your outlet or company name in the subject line, add a short brief and your deadline. We aim to reply to press within two business days, and sooner if your deadline is close.
For media, we can share a lot. That includes our game catalogue, with live tables from Evolution and slots from Pragmatic Play, NetEnt and Push Gaming, plus which titles our players open most. Right now that is Gates of Olympus, Book of Dead and Starburst. We can also explain how our welcome offer works (a 20% bonus plus 20 free spins), which cashier options we support, from Visa, Mastercard and Paysafecard to Neteller, Skrill, Jeton, MuchBetter, Bitcoin and USDT, and how our VIP tiers handle higher limits and faster withdrawals. We do not share individual player data, account balances or big wins without the player's written consent.
Affiliates are welcome, but we are selective. We want partners whose audience cares about the same things our regulars do: clear wagering terms, sensible limits and quick payouts. Before approval we look at your traffic sources and how you present offers. Bonus claims must match our live terms word for word, every placement needs an 18+ notice and a responsible gambling link, and we do not work with sites that target self-excluded players.
Studios and payment providers can use the same email address. Our lobby covers casino, live dealer, slots, poker, sportsbook and esports, so we are open to proposals in any of these verticals. Send a short deck, your certification details and the markets you already serve, and the right person on our team will get back to you.